Privacy Policy

Your privacy matters to us. At glowfuze, we are dedicated to maintaining the confidentiality and protection of the personal information you share with us. This Privacy Policy outlines how we gather, use, and safeguard your data when you engage with our website.

1. Information We Collect

“Personal Information” refers to any data that can be used to identify you, directly or indirectly. This does not include anonymous data where your identity has been removed.

Our website is intended for a general audience. However, we do not knowingly collect information from anyone under the age of 18. If you are under 18, please do not use this site or submit any personal details.

We may collect the following categories of data:

• Identity Information: Your first and last name, gender, optional date of birth, profile picture, and a personal bio if provided.

• Contact Details: Email address, mailing address, phone number, loyalty program credentials, and social media login information (if applicable).

• Payment Information: Credit/debit card numbers and banking details used during transactions.

• Order Information: Purchase history, order numbers, shipping and delivery status, item descriptions, pricing, taxes, and discounts.

• Device & Technical Information: IP address, device type, login records, browser type, operating system, and regional settings.

• User Profile Data: Preferences, submitted reviews or feedback, and information you voluntarily share.

• Site Usage Information: Insights into how you interact with our site, including pages viewed, time spent, and navigation paths.

• Marketing Preferences: Your communication settings and promotional consent preferences.

2. How We Collect and Use Information

We only collect data when we have a valid reason to do so, and we are committed to using it in a lawful and transparent manner.

We gather data through:

• Cookies & Tracking Tools: These collect aggregated, non-identifiable data to help us understand visitor behavior.

• Voluntarily Provided Information: When you make a purchase, sign up for emails, contact support, or interact with our platform.

Your data is used for the following purposes:

• Account Registration & Personalization: To set up, manage, and customize your account and user experience.

• Order Processing: To fulfill your purchases, handle payments, organize shipping, returns, and order tracking.

• Customer Service: To respond to your questions, resolve issues, and send relevant updates.

• Marketing Communications: To provide you with offers, promotions, and content tailored to your interests (based on your preferences).

• Website Improvement: To analyze user activity and improve the performance, content, and functionality of our services.

• Legal Compliance & Security: To meet regulatory requirements and detect or prevent fraudulent activity.

3. Email & Communication Preferences

We may contact you by email with updates about your order, delivery, special offers, or events. You can opt out of marketing messages at any time by clicking the "unsubscribe" link in any promotional email or contacting us directly.

4. Keeping Your Data Safe

Protecting your personal data is our top priority. While we rely on you to keep your login information secure, we also implement strong technical safeguards.

Sensitive data transmitted to or from our site is encrypted using SSL (Secure Socket Layer) technology. All payments are securely handled through certified third-party providers — we do not store payment details on our servers.

Our systems are regularly monitored and tested for vulnerabilities to help keep your information safe from unauthorized access.

5. Data Privacy & Confidentiality

We will never sell, lease, or share your personal information with unaffiliated third parties for marketing purposes. Access to personal data is limited to authorized employees who are bound by strict confidentiality agreements.

Your trust is important to us, and we are committed to protecting your personal privacy at all times.

6. Your Rights and Choices

As a user of our services, you have the right to:

• Access Your Information: Request a copy of the personal data we have on file.

• Update or Correct Your Information: Ask us to fix any inaccuracies or complete missing details.

• Delete Your Information: Request that we remove your data when no longer necessary, subject to legal obligations.

• Control Your Subscriptions: Unsubscribe from marketing emails via the unsubscribe link or by contacting us at [email protected].

If you have questions about this Privacy Policy , please don’t hesitate to get in touch at [email protected].